Cancellation Policy

Last updated: October 4, 2026

This Cancellation Policy explains when you can cancel or change an order with Pure Guard Cases, and when we may cancel an order.

Cancelling Your Order

You can cancel or change an order only before it ships. Orders are processed within 1 to 3 business days after payment is confirmed, and our order cut-off time is 4:00 pm Central Time. Because processing starts quickly, please contact us as soon as possible after placing your order.

To request a cancellation or change, contact us with your order number:

Requests sent after business hours, on weekends, or on holidays are handled the next business day, and the order may ship in the meantime. A cancellation is confirmed only when we confirm it to you by email.

Orders That Have Already Shipped

Once an order has shipped, it can no longer be canceled or changed. After you receive it, you may be able to return it under our Refund Policy, which allows return requests within 60 days of delivery, subject to its conditions.

Changing an Order

We can update your shipping address, item, color, or device model only if the order has not yet shipped. If we cannot make the change in time, we will let you know and you may choose to cancel instead. Please double-check your device model and address at checkout.

Cancellations by Us

We may cancel all or part of an order if:

  • An item is out of stock or no longer available
  • There is a pricing or product description error
  • The shipping address is not supported (we do not ship to Alaska, Hawaii, or outside the United States and its territories)
  • We cannot verify your payment or identity, or we suspect fraud or unauthorized use
  • The order is otherwise in violation of our Terms of Service

If we cancel your order, we will notify you by email.

Refunds for Canceled Orders

If your order is canceled before shipping, you will receive a full refund to your original payment method within 10 business days. Your bank or card company may need extra time to post the refund. If a temporary authorization hold was placed on your card, it will be released by your bank, which can take several days.

If more than 15 business days have passed since your cancellation was confirmed and you have not seen your refund, please contact us.

Non-Cancellable Situations

We cannot cancel an order that has already been handed to the carrier, or an order that has been delivered. Items cannot be cancelled by refusing delivery, as this may delay your refund and return shipping costs may apply.

Contact Us

Pure Guard Cases

  • Email: pureguardcases@gmail.com
  • Phone: (952) 652-1814
  • Address: 4525 Andover Rd, Edina, MN 55435, United States
  • Support hours: Monday to Friday, 9:00 am to 6:00 pm (Central Time)