FAQs

We sell protective cases and accessories for popular devices: iPhone, Samsung Galaxy (S, A, Z Fold/Flip, and Note series), and Google Pixel cases, plus iPad cases, AirPods cases, Apple Watch bands, MacBook cases, and screen protectors. Case styles include clear, bumper, heavy duty, wallet, crossbody, kickstand, leather, slim, MagSafe/magnetic, and waterproof designs.

Select your exact device model from the Device option on the product page before adding to cart. Each product description also lists its compatible models. You can browse by device from the main menu (for example, Galaxy S26 Ultra or Pixel 10 Pro). If you're unsure which model you have, check Settings on your phone or email us before ordering.

A wrong device selection isn't treated as a defective or incorrect item, so it follows our standard return process and return shipping is paid by the customer. Please double-check your model at checkout. If your order hasn't shipped yet, contact us right away and we can update it.

Materials vary by style and are listed on each product page. Common materials include flexible TPU, hard polycarbonate/plastic, silicone, acrylic (clear cases), and faux (PU) leather. Select styles use genuine leather. Our Apple Watch bands use materials such as stainless steel, silicone, and leather, depending on the product.

Our cases are designed for everyday protection against drops, bumps, and scratches. Many include shock-absorbing TPU, and many have raised edges around the screen and camera. Heavy duty and armor-style cases add extra layers for tougher use, while slim and clear cases favor a lighter feel. No case can make a device indestructible, so choose the style that matches how you use your phone.

Many of our cases are MagSafe-compatible, and our Magnetic collections also include Galaxy and Pixel cases designed for magnetic chargers and accessories. Not every case is magnetic, such as some wallet and flip styles, so please check the product title and description for MagSafe compatibility before ordering.

Our waterproof cases and pouch carry an IP68 rating, which refers to dust-tight protection and water immersion resistance under specific conditions. For best results, follow the instructions on the product page, make sure all openings and seals are fully closed, and test the case before using it around water. Waterproof performance can be reduced by damage, wear, or improper sealing.

Yes. Our wallet cases include card slots for cards and small essentials, and some feature detachable magnetic designs, zipper compartments, or foldable stands. Our crossbody cases include a strap so you can carry your phone hands-free. Features differ by product, so review the product page for the card capacity and strap details.

Yes. Our Kickstand collection includes cases with built-in kickstands, ring stands, and fold-out wallet stands for hands-free video, reading, and calls. Browse them under Shop By Style > Kickstand Cases.

Yes. Our iPhone screen protector is 9H tempered glass with a scratch-resistant, oleophobic (fingerprint-resistant) coating and full-adhesive coverage with a notch cut-out. Some cases also include raised edges or a built-in screen protector for added screen protection.

We do our best to show colors accurately, but screens vary, so shades can look slightly different in person. Available colors for each product are listed in the Color option on the product page.

No. PureGuardCases is an independent accessory brand. Our products are designed to fit and protect compatible devices. Apple, iPhone, iPad, MacBook, AirPods, Samsung, Galaxy, Google, and Pixel are trademarks of their respective owners and are used only to describe device compatibility.

Shipping is free on all orders that ship to a supported address.

We ship to the 48 contiguous United States, Washington, D.C., U.S. territories, and PO Boxes. We do not currently ship to Alaska, Hawaii, or any address outside the United States and its territories. Orders placed with an unsupported address may be canceled and refunded.

Orders are processed within 1 to 3 business days after payment is confirmed (order cut-off is 4:00 pm Central Time, Monday to Friday, excluding U.S. federal holidays). Shipping with USPS Ground Advantage then takes about 5 to 7 business days, so the total estimated delivery time is 6 to 10 business days from the order date. Delivery to U.S. territories may take longer. These are estimates, not guarantees. If your order hasn't arrived within 10 business days of the order date, please contact us and we'll look into it with USPS.

Once your order ships, we'll email you a confirmation with a tracking number. You can follow your package on USPS or through our order tracking page. Tracking updates can take up to 48 hours after shipment to appear.

You can change or cancel an order only before it ships. Because processing starts quickly, contact us as soon as possible with your order number at pureguardcases@gmail.com or (952) 652-1814. A cancellation is confirmed only when we confirm it to you by email. Once an order has shipped, it can no longer be canceled or changed, but you may be able to return it under our Return & Refund Policy. If your order is canceled before shipping, you'll receive a full refund to your original payment method.

You have 30 days after receiving your item to request a return. To start, email us with your order number and the reason for your return within that window, then wait for our approval and return instructions before sending anything back. Items sent back without approval will not be accepted.

Yes. We understand a case can't be tested for fit without opening it, so opened items are eligible for return as long as they are unused and show no signs of wear, scratches, stains, or damage, and include the original packaging, accessories, and proof of purchase. Sale items, gift cards, and items that are used, damaged by the customer, or missing packaging or accessories can't be returned.

Customers pay to ship returns back to us, except when the item is defective, damaged during delivery, or the wrong item was sent, in which case we cover return shipping. If we provide a prepaid return label for a return that isn't covered by those cases, the label cost (typically $10 to $20 USD, depending on the item and carrier) is deducted from your refund and will never exceed the refund amount.

Contact us within 7 days of delivery at pureguardcases@gmail.com with your order number, clear photos of the item and packaging, and a short description of the problem. We'll review your request and make it right with a replacement or refund, at our discretion, and we cover return shipping for these items.

After we receive and inspect your return, we'll email you to let you know whether your refund was approved. Approved refunds go back to your original payment method within 10 business days, though your bank or card company may need extra time to post it. If more than 15 business days have passed since approval and you haven't received it, please contact us.

The fastest way to get a different item is to return the one you have and place a separate order for the new item once your return is approved.

We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, Maestro, UnionPay, Apple Pay, Google Pay, and PayPal. Available methods may vary by device and billing address. All prices are in U.S. dollars, and sales tax is shown at checkout where required. Payments are processed by secure third-party providers such as Shopify Payments and PayPal, and we do not store your full card number or security code. Your payment method is charged when you place your order.

Our team is available Monday to Friday, 9:00 am to 6:00 pm Central Time.

• Email: pureguardcases@gmail.com
• Phone: (952) 652-1814
• Address: 4525 Andover Rd, Edina, MN 55435, United States

Please include your order number so we can help you faster. For full details, see our Return & Refund Policy, Cancellation Policy, Shipping Policy, Payment Policy, and Privacy Policy.